This Privacy Policy describes how Suryan ("the Company", "we", "us", or "our") collects, uses, and shares information when you visit our website or contact us regarding our services. By using our website, you agree to the practices described in this policy.
Words with a capital first letter have specific meanings defined below. These definitions apply whether the terms appear in singular or plural form.
Personal Data. When you contact us or enquire about our services, we may ask you to provide information including your name, email address, phone number, and company or organisation name. Providing this information is voluntary, but without it we may be unable to respond to your enquiry.
Usage Data. We may automatically collect technical information about how you interact with our Website, such as your device's IP address, browser type and version, pages you visit, the time and date of your visit, and the duration spent on each page. This data helps us understand how our Website is being used and how we can improve it.
We may use cookies and similar tracking technologies to monitor activity on our Website and store certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you disable cookies, some parts of the Website may not function as intended.
Suryan may use the personal data we collect for the following purposes:
We will not use your personal data for purposes beyond those listed above without first obtaining your consent.
We retain your personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. Enquiry and contact form records are typically held for up to 24 months from the date of submission. Usage data collected automatically is generally retained for a shorter period unless required for security or legal purposes.
Once data is no longer needed, we take reasonable steps to securely delete or anonymise it.
Your information may be processed on servers located outside your state or country. By submitting your details through our Website, you consent to this transfer. Where your data is transferred internationally, we take appropriate steps to ensure it is handled securely and in accordance with this Privacy Policy.
As part of the Alibaba.com onboarding and Gold Supplier verification process, certain business and contact information is shared with Alibaba.com in accordance with their platform requirements and privacy practices. We encourage you to review Alibaba.com's Privacy Policy to understand how they handle your data.
You have the right to request that we delete the personal data we hold about you. To make such a request, please contact us using the details provided at the end of this policy. We will fulfil your request within a reasonable timeframe, except where retention is required by law or is necessary to protect our legitimate business interests.
Please note that data already shared with Alibaba.com as part of a membership or verification process may be subject to their own data retention policies.
We may disclose your personal data in the following circumstances:
We do not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes.
The security of your personal data is important to us. We implement reasonable technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
Our Website and services are directed at businesses and adults. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will promptly delete it from our records.
Our Website may contain links to third-party websites, including Alibaba.com. These links are provided for your convenience and information. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the "Last updated" date at the top of this page. We encourage you to revisit this policy periodically. Continued use of our Website after any changes constitutes your acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy, or wish to exercise any of your data rights, please contact us: